We are looking for a Pre-sales Engineer to join our Beijing Team.
- Provide technical support to customers (mainly for the R&D and engineering team of organization in different industries) through on-site service, telephone and online calls to support customers to achieve sales goals.
- Actively maintain customer relationships. Analyzing and solve problems and find solutions through timely response to customer visits, telephone calls or online calls.
- Daily cooperation with the company’s R&D team to jointly build innovative solutions and improve customer satisfaction.
- Provide customers with quality services that exceed customer expectations.
- Timely and accurately record the interaction information with customers, such as product and technical feedback, problem analysis and exploration, and potential new needs.
- Share your own experience, learning and research results within the company to contribute to the continuous evolution of the company’s products.
QUALIFICATIONS, SKILLS AND EXPERIENCE:
- Bachelor degree or above, computer science or related majors.
- More than five years of technical support experience in the field of software solutions and R&D work experience is required.
- Technical support or R&D experience in Linux/Windows environment, or related experience.
- SDLC (software development life cycle) software and service solution experience, especially in the test verification/delivery/response phase
- To understand the process, to be proficient in objects and dynamic scripting programming languages (C++, Java, Python, etc.), especially to master the C/C++ language.
- Understand the program compilation environment, development toolchain, code writing and debugging.
- Excellent Mandarin communication skills (written and spoken), satisfy basic English skills in reading and writing.
- The ability to communicate clearly and accurately with customers with different technical experiences and backgrounds.
- Self-driven, strong learning ability, excellent problem analysis ability, full of passion for problem-solving and exploration, lively and cheerful personality.