Join us

Be part of an active, dynamic, and international workplace. Grow in an environment of
mutual trust and respect. Learn from, and work with some of the most experienced
technologists and business professionals the field of software development. Vacancies
available in Hong Kong, Shenzhen, Shanghai and Beijing.

ENGINEERING

Do you dream of boldly coding where no one has coded before? Are you dedicated to the pursuit of the future? Are you a graduate or highly skilled in the world of engineering? Then drop us a line to apply for our engineering positions.

COMMERCIAL

Do you have a brain for business and a passion for the future? Do you enjoy working in a fast-paced, exciting, evolving and emerging industry?
We’re always open to like-minded people joining the team and would love to hear from you.

ENGINEERING Jobs

Technical Support Engineer

JOB TITLE: Technical Support Engineer
JOB TYPE: Full Time, Permanent
LOCATION: China – Beijing or Shanghai
REPORTING TO: Head of Beijing R&D
Main duties and responsibilities:
  • Provide technical support to our customers (mainly R&D teams or engineers in different industries) via on-site, phone and chat
  • Engage customers by visiting or responding to incoming calls and network-based inquiries to diagnose problems, troubleshoot customer issues, and find solutions to these issues
  • Regularly collaborate with R&D teams to produce creative solutions and improve customer satisfaction
  • Exceed customer expectations by providing premium customer service
  • Record customers interactions like feedback, investigation, troubleshooting, and potential requirements
  • Share your experience and findings by contributing to our product evolution
REQUIRED EXPERIENCE:
  • 5+ years of experience and expertise in technical support for software solution, tester experience is plus.
  • Experience as a supporter or development engineer on Linux/Windows, or a closely related experience
  • Experience with software or service solution in SDLC (software development life cycle), especially in verify/release/respond
REQUIRED EXPERIENCE:
  • Bachelor's degree or higher in computer science or a related technical field
  • Knowledge in procedural, object-oriented, and scripted programming languages such as Java, C, C++, JS and Python
  • Knowledge in SDLC and related software or solution
  • Knowledge in build system, development toolchain, coding and debugging
  • Excellent written and verbal communication skills in Mandarin. Good language skills in English
  • Excellent troubleshooting skills, passion for problem-solving and investigation
  • Ability to communicate clearly and concisely to customers with various levels of technical experience

We're looking for self-starters - candidates who can jump in quickly without a lot of direction, and learn by asking the right questions

Commercial Jobs

There are currently no job openings but if you’re interested in future opportunities with Xcalibyte, please send us your CV.